Privacy Policy

At Thagga.lk, we value the privacy of our customers and are committed to protecting their personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our website.

1. Collection of Personal Information: We may collect personal information such as your name, contact details, email address, and billing information when you place an order or create an account on our website. This information is necessary for order processing, delivery, and customer support.
2. Use of Personal Information: We use the personal information you provide to process and fulfill your orders, communicate with you about your orders and inquiries, and provide you with relevant information about our products and services. We may also use your information for internal purposes such as data analysis, improving our website, and enhancing the customer experience.
3. Disclosure of Personal Information: We do not sell, trade, or rent your personal information to third parties for marketing purposes.
4. Data Security: We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption technology and implement strict security protocols to safeguard your data.
5. Cookies: Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic, customize content, and improve functionality. You can choose to disable cookies in your browser settings, but please note that this may affect certain features and functionality of our website.
6. Children's Privacy: Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately.
7. Changes to the Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on our website, and the revised policy will be effective immediately. We encourage you to review this Privacy Policy periodically.

Refund Policy

At Thagga.lk, we strive to ensure customer satisfaction with every purchase. In the event that you are not completely satisfied with your order, we offer a refund policy to provide a fair and transparent process for handling refunds.

1. Eligibility for Refunds: Refunds are available for products that are damaged, defective, or significantly different from the description provided on our website. To be eligible for a refund, you must notify us within [ 3 days of receiving the product and provide relevant evidence, such as photographs or a detailed description of the issue.
2. Refund Process: Upon receiving your refund request, we will review the information provided and assess the eligibility for a refund. If approved, we will initiate the refund process. Refunds will be issued in the original form of payment used for the purchase. Please note that it may take up to 5 business days for the refunded amount to reflect in your account.
3. Return Shipping: In some cases, we may require you to return the product to us. We will provide instructions on how to return the item, and the return shipping costs will be borne by us

Terms & Conditions

By using the Thagga.lk website, you agree to comply with the following terms and conditions:

1. Website Usage:You must use our website for lawful purposes and not engage in any activities that may disrupt or interfere with its functioning. You are responsible for maintaining the confidentiality of your account information and for any activities that occur under your account.
2. Product Information:We make every effort to provide accurate and up-to-date information about our products.
3. Intellectual Property:All content on the Thagga.lk website, including text, images, logos, and trademarks, is protected by intellectual property laws. You may not use, modify, distribute, or reproduce any content from our website without our prior written consent.

Cancellations:

If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request if the order has not been Currier. However, if the order has already been dispatched, we may not be able to cancel it. In such cases, our refund policy will apply.

Our Responsibilities:

At Thagga.lk, we are committed to providing a positive and satisfactory customer experience. Our responsibilities include:

1. Product Quality:We ensure that the products we offer are of high quality, accurately described, and meet relevant safety standards.
2. Timely Delivery:We strive to deliver your orders within the specified timeframe. However, please note that delivery times may vary depending on factors beyond our control, such as shipping carriers and customs procedures.

Disclaimer:

The information provided on the Thagga.lk website is for general informational purposes only. We make no warranties or representations about the accuracy, reliability, or completeness of any information on the website. Any reliance you place on such information is at your own risk.

Data Protection:

At Thagga.lk, we take data protection seriously and are committed to ensuring the security and confidentiality of your personal information. We comply with applicable data protection laws and implement appropriate measures to protect your data from unauthorized access, loss, or disclosure. For more information, please refer to our Privacy Policy.

If you have any questions or concerns about our Privacy Policy, please contact us at info@thagga.lk.